Tag Archives: Keith Magill

Why “Goodwill Industries” proves they are not good nor have a true will. Read on!

Let me tell you a story that about the stupidity, rudeness and blatant unprofessionalism that Goodwill Enterprises has demonstrated. You will then understand why “Good” is a misnomer. and “will” actually means “indifference”.

I sell on eBay. I have sold, quite successfully, for the past 24 years. I also write books. In-between books and yearning for a good story, I answered a Goodwill ad for a position as an “e-commercer” in their North Versailles, Pennsylvania. I figured that if my eBay store makes me oodles of money, I could help Goodwill make money.

Take note: This was in June.


On a Friday afternoon, a “man” left a message on my voice machine, asking me in I was “still interested” in the position. I returned his call . . . when his phone answered, he did not identify himself nor state the business.


No return call.

Weird. I call several more times, and I kept getting the clandestine message.

What’s a well-known author to do?

I sent an email to David Tobiczyk, who identifies himself as “Vice President, Marketing and Development at Goodwill of Southwestern Pennsylvania”.

This was the email:

As a press member (Google my name if you don’t believe me), I am hoping you give me an honest answer to a perplexing dilemma.
I applied for a part-time e-Commerce position in North Versailles. My cover letter stated that I am quite successful with my eBay shop (I make at least $1,000 a month). I received a phone call from a nameless man. He left a message on my machine asking if I was “still interested” in the job.
This was on a Friday, late afternoon. I called back, and a machine answered, giving no name or company name. I left a message stating that I was still interested in the position.
I call again the next day. Same thing.
I called on Monday. Same thing. This time I said “the position is obviously filled, and if it opens, please have the courtesy to call me.” I mentioned my skills and success with eBay.
Today, I spoke to someone who no longer shops at this store because of its “filth” and “employee rudeness.”
I do not want the job, but I deserve transparency: Was this a legitimate call? Why was the person who called so rude and unprofessional by not returning my calls, even if it was to say, “We found someone.”
I am sure you are aware that the reviews of the store are pretty negative.

Days passed, and he never answered the email. Seems rudeness runs rampant. I sent him a second email.

Instead of answering my email, he forward my email to Keith Magill, the nameless “man” who initially called me. The one with the cryptic message who refuses to return calls.

That email read:

I wanted to reach out to apologize for any breakdown in communication that has occurred. Unfortunately, I did not receive your return calls or voicemail after my call to you on July 19th. The e-commerce associate position is still open and I would gladly schedule an interview with you if you are still interested.
Thank you,
Keith Magill, E-commerce Manager

Yep. I contacted him by phone and email . . . days later he answered an email. We set up an interview.

He was maybe 16 years ago, and offered me a “tour” of the place. He was accompanied by a woman who seemed much more interested in the mucus-encrusted on her nose ring than answering questions.

This “interview” and “tour” tour lasted as long as a hand shake. Magill told me he would “get back” to me.

There was enough material for a story.

I didn’t want the position, especially because of the stupidity, rudeness and blatant unprofessionalism. And I don’t know if I can handle mucus-encrusted nose rings.

But today, November 25, I received this grammatically incorrect email:

Thank you for your interest in the E Commerce Sales Associate (Part Time) North Versailles, PA. position with Goodwill.  However, I am sorry to inform you that the job posting is now closed.

Note the last email was sent five months after the ”
interview” and “tour”.

Told you: Stupidity, rudeness and blatant unprofessionalism.